STORE POLICIES
OUR PROMISE TO YOU (CUSTOMER CARE)
Welcome to Nieci’s Green Bites Pet Boutique & Spa.
We are proud to offer USDA Certified Organic, Vegan, gluten-free, and preservative-free dog, cat, and horse treats. Our treats are handmade in small batches using only real fruits and vegetables — never any fillers or by-products.
We choose organic because quality matters. Organic ingredients have been shown to offer higher levels of key nutrients such as antioxidants, vitamin C, iron, calcium, magnesium, and more — helping support your pet’s overall wellness.
Please be aware that every pet is unique. It is the responsibility of the pet owner to ensure that their pet does not have allergies or sensitivities to specific ingredients. We are not veterinarians or animal nutritionists, and we encourage you to consult with your vet before introducing new treats to your pet’s diet.
Thank you for trusting and supporting Nieci’s Green Bites!
PRIVACY & SAFETY
Terms and Conditions of Purchase Order/Invoice
Terms and Conditions of Use
By visiting, browsing, shopping, accessing, or otherwise using the Nieci’s Green Bites LLC website (“the Site”), you agree to be bound by the following terms and conditions.
Privacy
Please review our Privacy Notice, which also governs your visit to this Site.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
If you are under 18, you may use the Site only under the supervision of a parent or guardian.
Nieci’s Green Bites LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at its sole discretion.
COMMUNICATIONS TO NIECI’S GREEN BITES LLC
Any communication or material you transmit to Nieci’s Green Bites LLC via email or other electronic means — including data, questions, comments, or suggestions — will be treated as non-confidential and non-proprietary.
Anything you transmit or post may be used by Nieci’s Green Bites LLC for any purpose, including but not limited to reproduction, disclosure, transmission, publication, or marketing.
Nieci’s Green Bites LLC may also use any ideas, concepts, know-how, or techniques contained in your communications for product development, manufacturing, or promotional purposes.
REFUND/REPLACEMENT POLICY
Because our treats are perishable USDA Certified Organic products, all sales are final.
We do not accept returns or issue refunds on opened or unopened treats.
However, if your order arrives damaged, incorrect, or defective, we will make it right.
➡ You may request a replacement within 7 days of delivery.
To request a replacement, email us at:
📧 treats@niecisgreenbites.com
Please include:
• Order number
• Description of the issue
• Photos of the product and packaging
If approved, we will replace the item at no cost to you or issue store credit if the item is out of stock.
Your satisfaction — and your pet’s happiness — matters to us.
COMPLAINTS
If you have any concerns or issues, please contact us:
Nieci’s Green Bites LLC
📞 Phone: (803) 522-3349
📧 Email: niecisgreenbites@gmail.com
ORDERS, PAYMENT TERMS, AND TAXES
All orders are subject to acceptance by Nieci’s Green Bites LLC.
Payment terms are determined at our sole discretion. Payment is due upon placing your order unless otherwise specified.
Invoices are payable within 30 days of the issue date. Customers are responsible for any applicable taxes or fees associated with their purchase.
WHOLESALE INQUIRIES
We’d love to partner with retailers, boutiques, and pet professionals.!
For wholesale orders or collaborations, please reach out to us at:
📧 treats@niecisgreenbites.com
📞 (803) 522-3349
Visit us:
908 Broad Street
Augusta, GA 30901